Your privacy is our priority. Learn how we handle your data with care and transparency.
Last Updated: 29 July 2026
Legal Entity: Sapphire Softech Solutions LLC
Trading As: Computeroids
Website: https://computeroids.com
Email: support@computeroids.com
Phone: +1-888-357-5222
Address: 123 East, 9th Ste, # 323, Upland, CA 91786, United States
Sapphire Softech Solutions LLC ("Sapphire Softech," "we," "us," or "our") is the data controller responsible for your personal information collected through our website and products. References to "Computeroids" refer to the software products and services offered by Sapphire Softech Solutions LLC.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, purchase or use our software products, or interact with our customer support team.
We collect information you provide directly to us and information that is automatically collected when you use our website and products.
| Category | Examples | When Collected |
|---|---|---|
| Contact Information | Name, email address, phone number, company name | When you place an order, create an account, contact support, subscribe to newsletters, or request a download |
| Account Credentials | Email address, OTP verification codes | When you log in to your customer account |
| Billing Information | Billing address, credit/debit card details (collected via our payment processors), transaction history | When you make a purchase |
| Support Information | Details about your issue, device/system information (OS version, hardware details), error logs, crash dumps | When you contact customer support |
| Communications | Messages you send via contact forms, live chat, or email | When you communicate with us |
| Product Reviews | Review content, name (with your permission) | When you submit a product review |
| Referral Information | Agent ID or referral code | When you use an affiliate or referral link |
| Category | Examples | Purpose |
|---|---|---|
| Device Information | IP address, MAC address, device ID, operating system, browser type and version, language preferences | Security, analytics, troubleshooting |
| Usage Information | Pages visited, time spent, clickstream data, referral URLs, search terms | Analytics, site improvement |
| Product Usage | Product name, version, license type, language, edition, features used, update checks, error logs | License management, product improvement |
| Machine/Licensing Data | Unique machine ID generated during product activation | License enforcement |
| Advertising Data | Ad impressions, clicks, conversion events, advertising identifiers | Marketing analytics, ad optimisation |
| Session Recordings | Mouse movements, scrolls, clicks, keystroke patterns (anonymised) — only with your consent via Microsoft Clarity | User experience analysis |
We may receive information about you from:
We use your personal information for the following purposes:
| Purpose | Legal Basis (GDPR) | Data Used |
|---|---|---|
| Providing our products and services | Contract (Art. 6(1)(b)) | Account credentials, billing info, machine ID |
| Processing payments | Contract (Art. 6(1)(b)) | Billing info, payment card data (via processors) |
| Customer support | Contract (Art. 6(1)(b)), Legitimate interest (Art. 6(1)(f)) | Contact info, support communications, system details |
| Fraud prevention and security | Legitimate interest (Art. 6(1)(f)) | IP address, device info, account activity, reCAPTCHA data |
| Product improvement and analytics | Consent (Art. 6(1)(a)) | Usage data, session recordings (Clarity), Google Analytics data |
| Marketing and advertising | Consent (Art. 6(1)(a)) | Cookie/ad identifiers, usage data, email (if subscribed) |
| Legal compliance | Legal obligation (Art. 6(1)(c)) | Transaction records, account info |
| Newsletter and promotional communications | Consent (Art. 6(1)(a)) | Email address, name |
When you make a purchase, your payment is processed by one of our third-party payment processors. We do not directly collect or store full credit card numbers. However, for order verification and customer support purposes, we may retain a masked version of your card number (last four digits), card type, and expiration date in our order database. Your full card data (complete number, CVV) is handled solely by the payment processor under PCI-DSS compliance measures.
The specific processor used depends on your location and selected payment method:
Transaction records (order ID, amount, date, payment method, status) are retained for accounting and legal compliance purposes.
Your personal information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located.
We provide appropriate safeguards for cross-border data transfers as required by applicable law:
We rely on the following legal mechanisms for transfers from the European Economic Area, Switzerland, and the United Kingdom:
We participate in the EU-U.S. Data Privacy Framework (DPF) and the UK Extension to the DPF. Our certification can be verified at https://www.dataprivacyframework.gov/. We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 3 years after closure | Legal obligations, dispute resolution |
| Order/transaction records | 7 years | Tax and accounting legal requirements |
| Support communications | 3 years after last interaction | Service improvement, dispute resolution |
| Analytics data (aggregated) | 26 months (Google Analytics) | Analytics standard |
| Session recordings (Clarity) | 13 months | Microsoft Clarity default |
| Consent records | 5 years after last interaction | GDPR compliance |
| Marketing email preferences | Until unsubscribed + 30 days | Preference management |
| Backup data | Until overwritten (up to 30 days) | Disaster recovery |
When retention periods expire, data is securely deleted or anonymised.
We implement appropriate technical and organisational measures to protect your personal information, including:
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
If you are located in the European Economic Area or the United Kingdom, you have the following rights:
| Right | Description | How to Exercise |
|---|---|---|
| Right to be informed | To know what data we collect and how we use it | This policy fulfils this right |
| Right of access | To request a copy of your personal data | Email support@computeroids.com |
| Right to rectification | To correct inaccurate or incomplete data | Email support@computeroids.com |
| Right to erasure | To request deletion of your data | Email support@computeroids.com |
| Right to restriction | To restrict processing of your data | Email support@computeroids.com |
| Right to data portability | To receive your data in a portable format | Email support@computeroids.com |
| Right to object | To object to processing (including direct marketing) | Use unsubscribe link or email us |
| Right to withdraw consent | To withdraw consent where processing is based on consent | Via cookie settings or email |
| Right to complain | To lodge a complaint with a supervisory authority | See Section 14 |
Supervisory Authority (UK): Information Commissioner's Office (ICO) — https://ico.org.uk/
Supervisory Authority (EU): Your local data protection authority
If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:
| Right | Description |
|---|---|
| Right to know | Request disclosure of categories and specific pieces of personal information collected, sources, purpose, and third parties shared with |
| Right to delete | Request deletion of personal information (subject to exceptions) |
| Right to correct | Request correction of inaccurate personal information |
| Right to opt-out of sale/sharing | Opt out of the "sale" or "sharing" of personal information for cross-context behavioural advertising |
| Right to limit use of sensitive PI | Limit use of sensitive personal information to necessary purposes |
| Right to non-discrimination | We will not discriminate against you for exercising your rights |
Categories of personal information collected (preceding 12 months):
Sale or Sharing of Personal Information: We do not sell personal information in exchange for monetary consideration. However, our use of advertising cookies and tracking technologies (Google Ads, Microsoft Clarity/Bing Ads) may constitute "sharing" under the CPRA. You can opt out via the "Do Not Sell or Share My Personal Information" link in our website footer, or by disabling advertising cookies via the "Cookie Settings" link.
To exercise your CCPA/CPRA rights, email support@computeroids.com or call +1-888-357-5222. We will verify your identity before processing your request.
If you are located in India, the Digital Personal Data Protection Act, 2023 (DPDP Act) grants you the following rights:
| Right | Description |
|---|---|
| Right to access | Request a summary of processed personal data and processing purposes |
| Right to correction | Request correction of inaccurate or misleading data |
| Right to erasure | Request deletion of personal data (subject to legal exceptions) |
| Right to grievance redressal | Have your grievance addressed by our Grievance Officer |
| Right to withdraw consent | Withdraw consent at any time |
Grievance Officer:
Name: Support
Email: support@computeroids.com
Response Time: Complaints acknowledged within 24 hours, resolved within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India.
To exercise any of your rights, contact us at:
We will respond to your request within 30 days (or as otherwise required by applicable law). We may request additional information to verify your identity before processing your request.
You can opt out of receiving marketing emails from us at any time by:
Even after opting out of marketing, you may still receive transactional messages related to your orders, account, or support requests.
Our website, products, and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will delete that information promptly. If you believe a child under 16 has provided us with personal information, please contact us at support@computeroids.com.
Our website may contain links to third-party websites, including social media platforms, payment processors, and affiliate partners. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. When we make material changes, we will:
We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
| Method | Details |
|---|---|
| support@computeroids.com | |
| Phone | +1-888-357-5222 |
| Web | https://computeroids.com/contact |
| Sapphire Softech Solutions LLC, 123 East, 9th Ste, # 323, Upland, CA 91786, United States |
For data protection-related inquiries, you may contact our Data Protection Officer at:
For data subjects in the European Union, you may contact our EU representative:
For data subjects in the United Kingdom, you may contact our UK representative:
| Jurisdiction | Authority | Website |
|---|---|---|
| United Kingdom | Information Commissioner's Office (ICO) | https://ico.org.uk/ |
| European Union | Your local data protection authority | https://edpb.europa.eu/ |
| California, USA | California Privacy Protection Agency | https://cppa.ca.gov/ |
| India | Data Protection Board of India | https://www.dpbi.gov.in/ |
This Privacy Policy was prepared by Sapphire Softech Solutions LLC and reflects our data practices as of 29 July 2026. It should be read together with our Cookie Policy and Terms of Service.
We would like your permission to use your data for the following purposes:
These cookies are required for good functionality of our website and can't be switched off in our system. More..
Usually these cookies are set by your actions in your requests for our services. Examples of these actions are logging in, filling in forms or setting your privacy preferences. It is possible to make your browser block these cookies, but some parts of our website may not work properly when these are blocked.
Shared with
CookieFirst
Privacy policy
We use these cookies to provide statistical information about our website - they are used for performance measurement and improvement.More..
This category is also known as Analytics. Activities like page visits counting, page loading speed, bounce rate and technologies used to access our site are included in this category.
We use these cookies to enhance functionality and allow for personalization, such as live chats, videos, and the use of social media.More..
These cookies can be set by ourselves or by our third party service providers, whose digital services we have added. If you do not allow these cookies, some of these functionalities may not work properly.
These cookies are set through our site by our advertising partners. Data is collected for the purpose of advertising personalization and measuring the effectiveness of advertising campaigns. Data may be shared with Google LLC, more information can be found here. More..
These cookies can be used by third party companies for creating a basic profile of your interests and show you relevant ads on other websites. They identify your browser and your device. If decide to disallow these cookies, you will not be tracked by our targeted advertising across other websites.
CALL NOW
