Computeroids (A wholly owned subsidiary of Sapphire Softech Solutions LLC) is committed to protecting your privacy all the time. The purpose of this Privacy Policy is to inform you of what information we collect, use and share when you visit our websites and/or use our products and services.
This Privacy Policy applies to information collected by Computeroids through the majority of its websites and services, as well as its offline product support services. This policy does not apply to those Computeroids sites, services and products that do not display or link to this policy, or that have their own privacy statements.
Please read this Privacy Policy so that you know and understand what information we collect and how we use, protect, and share the information.
If you have any questions about this Policy, please feel free to contact us.
When you visit our websites, use our products, or contact us by email or otherwise, we may collect or ask you to provide the following information in order to help us manage our relationship with you.
"Cookies" are small text files that are placed on your computer or device when you visit our Site. They are widely used in order to make websites work, or work more efficiently. The data we acquire from cookies may be processed by Google Analytics and may be used to determine your geographic location so that we can deliver content in your local language. By using our Site, you consent to the use of cookies as described in this privacy policy. But you have the ability to accept or decline cookies. Most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies if you prefer.
Google Analytics is a web analytics service provided by Google. Computeroids uses Google Analytics cookies to help us understand the use of our Site by our visitors, compile reports on your website activity, and provide other services relating to website activity and internet usage. By using this website, you consent to the processing of data about you by Google. Google's privacy policy is available at https://policies.google.com/privacy
Computeroids may also use "cookies" to record your shopping cart contents and user registration information. Cookies can help us identify your preferences, like language and currency. At the same time, cookies can help you personalize your online experience by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites.
The majority of the online banner advertisements you see on Computeroids web pages are displayed by Computeroids. However, we allow other companies, called third-party ad servers or ad networks, to display advertisements on Computeroids web pages. Some of these ad networks may place a persistent cookie on your computer or device in order to recognize your computer or device each time they send you an online advertisement. In this way, ad networks may compile information about where you are, or who are using your computer or device, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. Computeroids does not have access to the cookies that may be placed by the third-party ad servers or ad networks.
If you choose to ‘share’ Computeroids products with friends through Facebook, Twitter or other social networks, you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
When you purchase "premium" (or paid) products or services from Computeroids, the billing is handled by a third-party service provider, who is acting on our behalf; thus, you will make your purchase from the service provider directly, and not from Computeroids. The handling of your personal information will be governed by any privacy policy or terms of service published by the service provider.
The service provider may request billing information such as your name, email address, home or work address, telephone or mobile phone number, payment information including credit card number, expiration date, security code, name of your issuing bank, etc. The purpose of this information is to fulfill orders, process payment, deliver products, provide customer service, and the like. The third-party service provider may transmit some of your personal information to us, but not including payment information. We may use the information we receive to verify your registration, to contact you about the status of your order, for renewal of your subscription, or for other offers you may be interested, if applicable.
We have agreements with all the third-party service providers that they will not use personal information of our users for their own marketing purposes, and will not share this information with other parties.
Our website offers news and information by subscription including newsletters, blogs, or others. If you decide to subscribe to these services you are asked to provide email address. The information you provide will be used to deliver our latest news and updates, and of course, our special subscriber-only offers. You are free to edit your profile and cancel your subscription(s) at any time by following the "edit profile" or "unsubscribe" link inside any e-mail you receive from us.
If you decide to register Computeroids Forum, you will be asked to select a username, password, email address, physical location, native language, your computer or device details, and Computeroids software you installed.
We display name, testimonials and pictures of satisfied customers on our websites with their consent. If you wish to update or delete your testimonial, please contact us with your request. We will respond to your request within a reasonable timeframe.
We may collect or ask you to provide necessary information when you reach us by email, by signing up our Affiliate Program, or by requesting online support.
This information may include, without limitation, your name, your email address, your website, your physical address and ZIP code, what features you use in our software, how you use our software, your computer or device information such as hardware and system version, system services, processes, startup items, registry entries, dump files, crash logs, etc. In general, we collect no more information than is required in order to investigate the issue you encounter.
This information is collected to help us to provide services and support, to identify and remove computer or device viruses, and to help us solve the technology problems you are experiencing. By sending the related information to us, you agree to share them with Computeroids. If you do not want to share the information with Computeroids, you can just uncheck the related option or close the related window. We will use any such information only when providing individual support or assistance, and will not retain such information any longer than necessary for this purpose. We promise that we will never publish or share any of your personally identifiable information outside Computeroids, nor allow anyone else to use it to contact you for marketing purposes without your consent.
We may collect some non-personal information which aims to validate your registration and to know how you use our software or services. The information may include operating system, device ID, Internet protocol addresses, browser type, browser language, referring/exit pages, clickstream data of our websites and our products or services, and the pages or features of our software or services accessed by you and the time spent there.
Computeroids collects your device’s hardware and software inventory information in order to deliver our driver and other device-associated recommendations, download access, and installation automations provided in our software. The hardware and software inventory data is essential for our software and servers to match the best updates for a particular system on an ongoing basis. We retain this information in order to continuously improve our matching intelligence based on aggregating and normalizing the data collected across all systems.
Computeroids collects and uses your personal information to operate and improve its sites and products and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some Computeroids services, such as Computeroids Newsletter, may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Computeroids and its affiliates.
Personal information collected on Computeroids sites and services may be stored and processed in the United States or any other country in which Computeroids or its affiliates, subsidiaries or agents maintain facilities, and by using an Computeroids site or service, you consent to any such transfer of information outside of your country. Computeroids abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Computeroids is committed to protecting the security of your personal information. We have implemented a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. These measures include:
Storage of Your Information
We store the personal information you provide on computer or device systems with limited access, which are located in controlled facilities.
Technology safeguards
When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layers (SSL) protocol.
No one can guarantee, and we do not guarantee, that your personal information is completely secure at all times. You are also responsible for maintaining the confidentiality of your personal information to protect it against unauthorized access or use. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer or device with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.
Computeroids is concerned about controlling unsolicited commercial email, or "spam". Computeroids has a strict Anti-Spam Policy prohibiting the use of customer account to send spam. Computeroids will not sell, lease or rent its email subscriber lists to third parties. While Computeroids continues to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited email. Using tools such as the Inbox Protector and being cautious about the sharing of your email address while online will help reduce the amount of unsolicited email you receive.
Computeroids products and services are not intended for and may not be used by children under sixteen. We do not knowingly collect information from children under sixteen. We encourage parents and guardians to take an active role in their children's online activities and interests. If we learn that we have collected information of a child under sixteen, we will delete such information from our files as soon as possible, but some information may remain in archived/backup copies for our records or as otherwise required by law.
Computeroids does not share or disclose your personal information to any third parties with two exceptions as below:
We may hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on Computeroids; (b) protect and defend the rights or property of Computeroids (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of Computeroids services or members of the public.
If you want us to correct, amend, or delete your personal information, your forum account, newsletter subscriptions, or your support tickets, please contact us with your request. We will respond to your request within a reasonable timeframe. However, some information may remain in archived/backup copies to comply with our legal obligations, resolve disputes and enforce our agreements.
For the information processed by the third party partners, you have the right to access your personal information. If you want to access, correct, amend, or delete inaccurate data on our third party partner's platform, you should contact them directly as they are the data controllers and Computeroids has no control of those information.
We will occasionally update this Privacy Policy to reflect changes in our services and customer feedback. When we post changes to this Privacy Policy, we will revise the "Last Updated" date at the top of this statement. We encourage you to periodically review this Privacy Policy to be informed of how Computeroids is protecting your information.
Computeroids regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Computeroids's treatment of personal information by contacting us through this website. If you have questions about this Privacy Policy or believe that Computeroids has not adhered to this Privacy Policy, please contact usand we will make efforts to promptly determine and remedy the problem.
You can reach us by by email at support@computeroids.com, or by filling out the contact form Contact Us. Please provide as much detail as possible about your issue so that we can assist you as quickly and accurately as possible.
For any reasonable order dispute, Computeroids (A wholly owned subsidiary of Sapphire Softech Solutions LLC) welcomes customers to RETURNS & EXCHANGES center to submit an application.
Computeroids values every customer and works hard to provide customers with an enjoyable experience using Computeroids products and services. Most Computeroids software offers a free trial version, so customers can ‘test-drive’ before deciding to purchase. These trial versions have limited functionality. All these, help customers make an informed purchase decision and avoid buying the wrong product for their needs.
It’s because of this ‘try-before-you-buy’ system that Computeroids provides a 14-day Money Back Guarantee for most products. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product’s specified money-back-guarantee period, no refund will be given. If have any query related Computeroids refund you must visit https://computeroids.com/refund-policy Or Contact us to refund@computeroids.com.
This statement applies to Data Subject residing in the EU, EEA or the UK, and supplements the terms provided in the privacy statement.
Our general privacy statement was designed with the EU GDPR transparency requirements in mind. The following data subject rights will be available in addition to those described under the general statement:
1. Right to the restriction of processing: You may ask us to temporarily cease the processing of your Personal Information, or, only for a specific purpose or function. Please note that this too might cause us to not be able to provide you with the Products and Services or part thereof.
2. Objection to processing: You may request us to stop processing your Personal Information. Similar exceptions as mentioned above will apply to such a case as well.
3. Right to lodge a complaint: If you live in the EU, EEA or UK, you may lodge a complaint with the authority responsible for protecting Personal Information in your country of residence, if you believe that your rights have not been respected by us. In such a case, you are welcome to reach out to us first so we are able to help you with such a matter at: support@computeroids.com
For any data protection-related matter, you may contact our group DPO at support@computeroids.com
Last Updated: Jun 11,2024
In compliance with CCPA, CPRA, CalOPPA
This statement applies to Data Subject residing in California, USA, and supplements the terms provided in the general privacy statement.
This privacy notice for California residents supplements the information contained in the Privacy Policy of computeroids and applies to Visitors, Users, and Customers who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Privacy Rights Act of 2020 (“CPRA”) and other California privacy laws. Any terms defined in the CPRA have the same meaning when used in this notice.
This statement refers to the information collected either automatically or, as submitted by you, when you access, use or visit any of our digital assets or support channel (digital or other), that link or otherwise refer to the general privacy statement or this supplemental statement.
According to the California Privacy Rights regulation, the following information we wish to provide the following information about our data collection and data processing practices. Please note that the general privacy statement includes the most required information and the following disclosures are provided for the sake of extra clarity.
For any data protection-related matter, please contact our DPO at support@computeroids.com
As described in our Privacy Policy, one or more of the following personal data categories may be processed by us or our affiliated companies:
For more details about the elements in each category, please refer back to our Privacy Policy.
|
Category |
Business Purpose |
|
All categories |
Our hosting, processing, infrastructure and security service providers in order to provide, facilitate, process and secure the Applications, the data and the services. |
|
Internet and network data |
Service providers, web platforms, analytics services and online marketing platforms. |
|
Support and customer services |
Support and help desk services |
|
Customer relations management and mailing list |
Manage and secure your Personal Information, or, manage subscriptions and notifications lists. |
|
Business relations |
CRM and mailing list platforms |
|
Contact information |
Customer support services |
|
Billing information |
Payment processing |
|
Advertising and retargeting services |
Displaying and serving ads and offers |
|
Affiliated companies |
We may need to disclose your data with our affiliated companies, parent companies, or subsidiaries to provide our services. |
|
Technology partners that are integrated into Products or Websites |
Widgets, or features in order to enhance a product’s functionality |
|
Cookies and certain online identifiers |
Marketing and advertising of the Services, analytics, Website and Services functionality |
|
Legal Proceedings or law requirements |
Complying with applicable Laws, regulations, legal process, or governmental requests |
|
Merger, sale, or bankruptcy |
Due diligence according structural changes |
|
Special cases |
Such as fraud prevention or investigation |
Under the CPRA you may exercise the following rights:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or other purposes for collecting that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or shared your personal information for a business purpose.
You may only make such a request for access or data portability twice within a 12-month period.
You have the right to request the deletion of personal information retained about you, subject to certain exceptions (see below). If you have an account with us, you can exercise your right directly via your account, or make a request to us as described below. When applicable, once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with a customer/you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (CalOPPA) or any other applicable law.
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
- The right to request that we delete any incomplete or inaccurate personal information that it has collected about you.
- The right to request that we provide a method to directly correct your personal information only if you have an online account and the information is reasonably available through the account.
Note: These rights to rectification only apply to the personal information we collected about you directly and do not apply to personal information that we received from a third party.
We will not discriminate against you for exercising any of your CPRA rights. Unless permitted by the CPRA or any other law, or due to your violations, we will not:
Do Not Track is a privacy preference that can be configured in certain web browsers (the “DNT Feature”); the DNT Feature, when enabled on a web browser, signals the websites you visit that you do not want certain information about your visit collected. Undertone does not currently respond or recognize DNT Feature signals.
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you as per the notification mechanism described in our Privacy Policy, or, as otherwise required by applicable laws.
If you have any questions or comments about this notice, our privacy statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: support@computeroids.com
We would like your permission to use your data for the following purposes:
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