Refund Policy Governing Computeroids License
Effective date: July 1st 2026
At Computeroids a d/b/a of Sapphire Softech Solutions LLC ("Company," "we," "our," or "us"), we are committed to providing high-quality software products and excellent customer service. We understand that purchasing software is an important decision, and we strive to ensure that our customers are fully informed before completing a purchase.
This Refund Policy explains the circumstances under which refunds may or may not be available for software licences purchased through our website or authorised sales channels. By purchasing any software licence from us, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. Overview:
Our products consist primarily of 1 Year software licence, which grant customers the right to use specific software for 1 year, subject to the applicable Licence Agreement and Terms of Use.
Unlike subscription services, Computeroids licences provide 1 Year access to the licensed version of the software after purchase. Because software licences are digital products that can often be activated immediately upon delivery, refunds are subject to the conditions outlined in this policy.
We encourage customers to carefully review product descriptions, technical specifications, compatibility requirements, supported operating systems, hardware requirements, and licence limitations before making a purchase.
2. Digital Nature of Our Products
All software products sold by the Computeroids are digital products delivered electronically.
Delivery may include:
Since digital products cannot generally be "returned" in the same manner as physical goods, refunds are only granted under the circumstances described in this policy.
3. Eligibility for Refunds
Customers may be eligible for a refund if one or more of the following conditions apply:
A. Duplicate Purchase
A refund may be issued if:
The Company may require proof of duplicate payment before processing the refund.
B. Failed Licence Delivery
A refund may be considered if:
Customers must first allow our support team a reasonable opportunity to resolve the issue.
C. Invalid or Non-Functional Licence Key
If the licence key supplied by the Company:
We will first attempt to replace the licence key.
If replacement is not possible within a reasonable time, a full refund may be issued.
D. Incorrect Product Delivered
If the Company provides a licence for a product materially different from the one purchased, customers should contact our support team promptly.
Where the issue cannot be corrected through replacement, the customer may receive either:
4. Cooling-Off Period:
You may request a full refund for a qualifying purchase within 30 days of the purchase date (the "Cooling-Off Period"). To be eligible, you must request the refund and cease use of the software; you may be required to uninstall and certify removal of all copies from your systems. Refunds after the Cooling-Off Period are not available except as set forth below. To request a refund, please contact our customer support team and include:
Providing complete information helps us process requests more efficiently. Send email to following email address with subject line mentioned below:
5. Refund Request Timeframe
Refund requests should generally be submitted within 30 days of the original purchase date. Requests submitted after this period may not be eligible for consideration.
6. Approved Refunds
If a refund is approved:
Customers must immediately cease using the refunded software.
Continued use of software after receiving a refund constitutes unauthorised use.
7. Refund Method
Approved refunds will generally be issued using the original payment method whenever possible. Refunds will be issued to the original payment method within 7–14 business days of approval. Timing for funds to appear in customer account may vary according to card provider or bank.
Where this is not feasible, an alternative refund method may be used at our discretion and in accordance with applicable laws.
Computeroids is not responsible for delays caused by:
8. Partial Refunds
In limited circumstances, the Company may offer a partial refund where:
Partial refunds are determined at the Company's reasonable discretion.
9. Exceptions and Discretionary Refunds
Computeroids may, at our sole discretion, provide refunds outside these terms for documented technical issues, regulatory requirements, or other exceptional circumstances. Such discretionary refunds should not be considered as a precedent.
10. Taxes and Fees Refunds
The amount paid by customer may include state or other govt taxes, depending on the state or country purchase is made. The Non-refundable amount or items may include taxes, fees, hardware costs, or third-party charges as required by law or third-party terms. Amounts refunded may be adjusted to comply with applicable state tax laws & rules.
11. Governing Law and Compliance
This policy and any dispute arising from it are governed by the laws of the State of California. Where required by California consumer protection laws or other applicable statutes, those laws will govern and supersede conflicting policy provisions.
12. Circumstances Where Refunds Are Not Available
Refund requests may be declined under the following circumstances.
A. Change of Mind
Refunds will generally not be provided solely because:
B. Compatibility Issues
Customers are responsible for verifying compatibility before purchasing.
Refunds may not be granted where:
C. Failure to Read Product Information
Refunds are generally unavailable where customers failed to review:
D. Customer Error
Refunds may be denied if problems arise from:
E. Activated Licences
Where permitted by applicable law, software licences that have been successfully activated may not be eligible for refund because the licence has already been used.
F. Third-Party Software
We are not responsible for software purchased through third-party resellers, online marketplaces, distributors, or unauthorised sellers.
Refund requests relating to third-party purchases must be directed to the original seller unless otherwise required by law.
G. Technical Support Before Refund
Before requesting a refund, customers are encouraged to contact our technical support team. Many issues can be resolved through:
Our goal is to resolve technical issues whenever reasonably possible before considering a refund.
13. Refund Review Process
Each refund request is reviewed individually. During the review process, we may:
Submission of a refund request does not guarantee approval.
14. Approved Refunds
If a refund is approved:
Customers must immediately cease using the refunded software.
Continued use of software after receiving a refund constitutes unauthorised use.
15. Chargebacks
Customers are encouraged to contact us before initiating a payment dispute or chargeback.
Where a chargeback is initiated:
Fraudulent chargebacks may result in permanent account termination and other remedies available under applicable law.
16. Fraud Prevention
To protect both customers and the Company, refund requests may be refused where we reasonably believe there is evidence of:
Computeroids reserve the right to verify customer identity where necessary.
17. Consumer Rights
Nothing in this Refund Policy limits or excludes any mandatory consumer rights or remedies that cannot be excluded under applicable law.
Where local consumer protection laws provide additional rights, those rights will prevail to the extent required by law.
18. Policy Changes
Computeroids reserve the right to modify this Refund Policy at any time.
Any updates become effective upon publication on our website unless otherwise stated.
Customers are encouraged to review this policy periodically.
19. Limited Liability
The liability of Comouteroids Software in any case will not be more or will at best be the same as mentioned in the End User License Agreement (EULA), which you received and agreed to, while purchasing and installing the product, and which is amended from time to time and communicated via the website. Anything mentioned in this Refund Policy shall not supersede the EULA and shall be governed by the terms and conditions of the EULA as such.
Our objective is to treat every customer fairly while protecting the integrity of our software licensing system. We are committed to resolving legitimate issues promptly and transparently, and we encourage customers to contact us whenever assistance is needed. By maintaining clear refund standards and providing responsive customer support, we aim to ensure a positive purchasing experience while safeguarding the rights and responsibilities of both our customers and our Company.
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